Return & Refund Policy

Your Satisfaction is Our Foremost Concern ⛳

Here at Golfer's Cove, we've cultivated relationships with premier brands in the golfing realm, ensuring that our product lineup boasts nothing short of top-tier quality. Your satisfaction is not just a goal; it's our commitment to delivering an unparalleled experience for golf enthusiasts like yourself. We don't merely want you to be content with your purchase; we want your investment to bring you joy for years, elevating not just your gear but also your game! 🏌️‍♂️

In our pursuit of excellence, we strive to make your shopping experience exceptional. Should you encounter any issues with a product, particularly if it appears defective upon use, we urge you to reach out directly to the manufacturer for swift resolution. With our diverse range of top-tier brands, warranty and return policies can vary, so please refer to the "Warranty and Returns" section of the specific product you have your eye on.

Note: We are selective about our clientele, selling exclusively to customers committed to using their purchases for the duration of their economic life. We kindly request your understanding and respect for the dedication that goes into delivering our products, and we welcome orders only from serious buyers. Orders intended for one-time or temporary use, such as those for trade shows, conference venues, promotional companies, or trade show facilitators, are not eligible for returns under any circumstances.

Cancellation Policy 

You hold the power to make changes within the first 24 hours of placing your order. If you choose to cancel, reach out to us at info@golferscove.com or call 336-407-0980. If we cannot intercept the product shipment, it will follow our comprehensive Return Policy, with all payment refunds adhering to our Refund Policy.

Refund Policy 

A 3% merchant processing fee, collected by the processing company and not retained by our office, will be deducted from the refund amount.

Return Policy 

Golfer's Cove extends a generous 30-day return window, ensuring ample time for your decision. We ship directly from manufacturers to guarantee you receive brand new items in impeccable condition, complete with the full manufacturer's warranty. In the event of a return, your refund will be the purchase amount minus the original shipping and any applicable restocking fees, as determined strictly by the manufacturer. Here are the specifics marked with our signature green check marks:

✔ Notify us of your intent to return within 30 days, unless specified otherwise.

✔ All payment refunds are subject to the Refund Policy.

✔ No restocking fee for returns in like-new condition, unless specified otherwise.

✔ However, a restocking fee may apply for returns that are damaged or incomplete.

✔ Note: Software purchases are non-refundable.

✔ Note: All Optoma, Foresight Sports, and Simulator Impact Screen sales are final.

✔ Note: The Net Return products (except for impact screens) may be returned within 30 days with a 15% restocking fee.

✔ Note: All Uneekor launch monitors and related base-level software are eligible for return earlier of 15 days after license activation or 60 days after receipt.

✔ Note: All HomeCourse products have a 30-day return window on all undamaged, unsmudged, and unused products with a 15% restocking fee.

To initiate a return, request return merchandise authorization (RMA) and instructions via email at info@golferscove.com. We guarantee a response within 24 hours. Include a printed copy of the email containing your return instructions and RMA number in the box with your returning merchandise. Returns without RMA will be refused.

Returned items must reach us within 14 days from the day of the notice of intent to return, in new sellable condition, in the original packaging, with all parts and components, free of damage. Gifts or free products included with the original purchase must also be returned.

Our return policy covers cancellations after shipment, refusal at the time of delivery, and applies only to unused products within the specified time frame. We do not accept returns or exchanges of used products past the allocated time specified by the Return Policy. Customers are responsible for return shipping charges on all Non-Warranty Returns and Exchanges.

Golfer’s Cove disclaims liability for lost or misrouted shipments due to incorrect customer-provided addresses. Please ensure all provided information is correct before submitting your order. If you suspect an error in your address, contact us immediately to rectify the mistake.

Refunds are issued after returned items have been received and inspected. If a returned item is damaged during transportation, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case. We deduct the original shipping charges from your refund. Customers assume the risk of loss and are responsible for shipping and handling fees for returning/exchanging a product. Refunds will be applied to the same payment method used when placing the order.

For assistance or to request a return authorization number and instructions, email us at info@golferscove.com.

Damage or Defects 

Our commitment to your satisfaction begins with a thorough inspection of your order before shipment, ensuring all items are in pristine, new condition. While our packaging is designed to prevent damage, we acknowledge the possibility of damages during shipment. Before signing for the shipment (note: FedEx packages may not require a signature), inspect the carton and contents. If you notice any damage, note it on the bill of lading, refuse the shipment, and contact us immediately via email at info@golferscove.com or by calling 336-407-0980.

We disclaim responsibility for the cost of repairs or replacement of damaged items without a note on the Freight Bill of Lading/Acceptance Log. If you cannot inspect the contents at the time of delivery, make a note on the bill of lading indicating potential damage and your inability to inspect the contents before signing. You then have 24 hours to initiate a damage claim with us.